We are having trouble getting our money out of our Moneybookers account. None of the options on their website work - we can't transfer the money to our bank account that we had verified when we first came to Delcampe; we can't bill a transaction fee to our credit card which shows as verified on their site; we can't get them to send us a cheque.

Does anybody know what is happening with them? Are they still in business?

same to me ! ...

After the initial sign up on Moneybookers, my account got into the same problem.

I called them and was told due to UK laws after a set time/or # transactions more info verifying who I was needed for their files.

I was able to scan and send the info via email and 24 hours later all was well again.

I had to reverify all my data a year later again. Again within 24 hrs all is well.

They do not do a good job of explaining this on their web site.

Most likely your account is locked out for withdrawals for this reason.

There is a link to a web page on the Moneybookers page that states that you can not do withdrawals. and on then on that page an email address .

Send them a scanned copy o