Kazimieras Kerpauskas
260 American Canyon #131
American Canyon, CA 94503
USA


9/29/2007


Regarding account ID2615241
Suspension

Dear Sir or Madam:

For the last month I am not able to send money out of my account. I received numerous emails from your bank asking to provide copy of my passport. I sent copies of my passport several times. I called your customer service department several times. I received several emails from your bank offering to verify information about my account online. I did everything I was told to do. But I still could not send money out.

I was asking your customer service why my account is suspended for sending money out. I never received full explanation. I am appalled by the way your bank is treating its customers.

Finally, I received the letter from your bank regarding address verification. I completed all procedures that were indicated in the letter. After completing the verification process online, I still could not send money out. Every time I log in to my account, and click on the button “Send Money”, I get the same message that my account is suspended for security reasons.

Please close my account and open a new account under my name. Please transfer the balance of my old account (about 60 euros) to a new account.

I moved recently, so I am using a new address. Please change the address on my account.

My new address is:

Kazimieras Kerpauskas
15701 Tustin Village Way
Apt D-9
Tustin, CA 92780

Regards,

Kazimieras Kerpauskas

Dear Kerstamps,

Please be informed that I have notified our Security department who should be contacting you very soon.

I wish you a nice day.

Best regards,

Moneybookers Mod'