Hello,

Today I see I have received a 50% rating from a buyer who has paid for regular mail and the card didnt arrive to his address.
The ratings says :
je pense que ma carte ne me parviendra jamais donc je ne suis pas du tout satisfait

Anyway , can someone explain me why he can give me 50% when he has not paid for registered letter and how I can make something about that 50% rating.It is not a problem for me but such kind of things make me angry because I am not responsible that this card for 3 Euro is not received and the buyer didnt want to pay 3 Euro for registered letter.
And I am also not sure if he has received it or not - not any proof when it is with regular mail.
Any suggestion?

Greetings
Bgpostcards

Hello,

Today I see I have received a 50% rating from a buyer who has paid for regular mail and the card didnt arrive to his address.
The ratings says :
je pense que ma carte ne me parviendra jamais donc je ne suis pas du tout satisfait

Anyway , can someone explain me why he can give me 50% when he has not paid for registered letter and how I can make something about that 50% rating.It is not a problem for me but such kind of things make me angry because I am not responsible that this card for 3 Euro is not received and the buyer didnt want to pay 3 Euro for registered letter.
And I am also not sure if he has received it or not - not any proof when it is with regular mail.
Any suggestion?

Greetings
Bgpostcards

I would use the Neutral rating as well. In fact, I think that when the Neutral rating was started it was specifically suggested that one use it for 'lost in the mail' cases.

A buyer of mine--whose payment was most likely lost in the mail (please don't send cash!)--got a Neutral but they decided to give me 0%. I feel that life's too short to hassle about it.

Hello,

Today I see I have received a 50% rating from a buyer who has paid for regular mail and the card didnt arrive to his address.
The ratings says :
je pense que ma carte ne me parviendra jamais donc je ne suis pas du tout satisfait

Anyway , can someone explain me why he can give me 50% when he has not paid for registered letter and how I can make something about that 50% rating.It is not a problem for me but such kind of things make me angry because I am not responsible that this card for 3 Euro is not received and the buyer didnt want to pay 3 Euro for registered letter.
And I am also not sure if he has received it or not - not any proof when it is with regular mail.
Any suggestion?

Greetings
Bgpostcards

Hello,

Today I see I have received a 50% rating from a buyer who has paid for regular mail and the card didnt arrive to his address.
The ratings says :
je pense que ma carte ne me parviendra jamais donc je ne suis pas du tout satisfait

Anyway , can someone explain me why he can give me 50% when he has not paid for registered letter and how I can make something about that 50% rating.It is not a problem for me but such kind of things make me angry because I am not responsible that this card for 3 Euro is not received and the buyer didnt want to pay 3 Euro for registered letter.
And I am also not sure if he has received it or not - not any proof when it is with regular mail.
Any suggestion?

Greetings
Bgpostcards

Hi,
i think that neutral feedback is the only fair one in such situation. If buyer in nonfair - push him into blacklist

Dude You just made my day on line selling is not for whimps and whiners

Hello all friends,

I just started that discussion because I think that it is not fair to receive a negative or 50% rating for lost letter.The most of my letters are sent with regular mail and the percent of the lost letters is very very small.
You can see my profile :

Link (http)


And I have about 2800 100% ratings and I have about 1000 good ratings which I have not received (I have given about 3800 good ratings).
So I understand the buyer that if he buy a card for 1 Euro it is normal to pay only for regular mail.The sending of 1-3 cards with regular mail is 1 Euro and with registered mail is 3 Euro.For more cards is 1.50 Euro and registered 3.50 Euro.I also feel uncomfortable when the buyer would like to tell me that I have never sent the card.It is ridiculous to sell an expensive cards and the buyers to receive them and to cheat the buyer for 1 card which cost 1 Euro.No sense.I am not a cheater.So my thought is that if the Post lose that letter I am not responsible about that.
But the idea for neutral rating is good ,because if we look on other case when the seller is cheater so he can not send any items and do not receive any rating how the buyers will know that he is a cheater.When he has a huge number of neutral ratings that will be a sign for something wrong.
And also I think that the problem on Delcampe are not the bad sellers - it is the bad buyers.I have so so many "fake" biddings.I do not know what is the solution of that problem.

I just want to share my opinion , thanks for your time and I hope my english is understandable,isn't it?


Greetings
Bgpostcards

Hello all friends,

I just started that discussion because I think that it is not fair to receive a negative or 50% rating for lost letter.The most of my letters are sent with regular mail and the percent of the lost letters is very very small.
You can see my profile :

Link (http)


And I have about 2800 100% ratings and I have about 1000 good ratings which I have not received (I have given about 3800 good ratings).
So I understand the buyer that if he buy a card for 1 Euro it is normal to pay only for regular mail.The sending of 1-3 cards with regular mail is 1 Euro and with registered mail is 3 Euro.For more cards is 1.50 Euro and registered 3.50 Euro.I also feel uncomfortable when the buyer would like to tell me that I have never sent the card.It is ridiculous to sell an expensive cards and the buyers to receive them and to cheat the buyer for 1 card which cost 1 Euro.No sense.I am not a cheater.So my thought is that if the Post lose that letter I am not responsible about that.
But the idea for neutral rating is good ,because if we look on other case when the seller is cheater so he can not send any items and do not receive any rating how the buyers will know that he is a cheater.When he has a huge number of neutral ratings that will be a sign for something wrong.
And also I think that the problem on Delcampe are not the bad sellers - it is the bad buyers.I have so so many "fake" biddings.I do not know what is the solution of that problem.

I just want to share my opinion , thanks for your time and I hope my english is understandable,isn't it?


Greetings
Bgpostcards

Hi Bgpostcards, Delcampers,

Every seller can have the same problem.Of course many buyers can have it too.
The roots of the problem is that a cheap item do not worth a high postage fee to be paid. Buyers when pay thinking that he has done everything paying unregistered shipment, but 90% of the buyers choose the lower fee shipments if they can decide about the way of shipment.

This is not a problem until it is working well.
My experience is that 3-4% of sellings has small problems:
- unregistered shipment not delivered
- cash payment in letter was stolen
- smaller amount was sent than the invoice sum
- higher amount was sent ( via paypal, moneybookers, bank transfer, cash in mail)
- not able to identify the buyer's bank transfer
- I got a french cheque and I cannot use it, it will be sent back to issuer.


My opinion is :

If you think that the buyer is correct but he made a mistake, you should help positively him/her to make positive impression for this person about online auctions , about you as a seller and about Delcampe.
If the buyer has 98% -100% positive feedback rating I'll try to manage every problems for buyer's statisfaction.
Many of them (almost all of them) appreciate it. Not for the value, just for the attention.
Better to act in this way instead to make the problem growing.
Buyers with good feedback rating will learn from their mistakes and they will probably correct it.

Shipping registered a cheap postcard just for getting positive feedback from a buyer is too expensive.

Of course I do not want to lose money but I calculate everything in percentage not every singe case when I want to know my expenses.

Best regards,

merlion

I think that the only way to resolve this problem is to make shipment and items receiving guaranteed. That means that items must be sent by registered postage ONLY and seller must note it in items descriptions. As for me I deal with stamps in Russia and send abroad from time to time. Really can say that I had no losses for about last 25 year.
The other side is that buyer don`t want to pay for registered (signed) sometimes but that means, I think, that he is not a serious buyer

Seriousity cannot be determined about a buyer, paying registered shipment.

Many serious buyers paying unregistered shipment.

Both are serious, the second category one is not less serious than the first one.

Assuming the resposability (or a partial responsability) is much more a kind of seriousness.
This is important from both sides.
If something going well , you have noting additional to do there.
If there is a problem it must be solved.
Focus must be on problems not on well going auctions.

Yes, you are right, but the problem is much more deeper as can be seen firstly. I think that you didn`t catch my idea. Why? Because non-receiving is a dealer`s headache always. Why? Because according to the UPU rules all letters, parcels etc. with inserts ARE THE PROPERTY OF SENDER UNTIL they are received by buyer but NOT when buyer firstly sent money for item. It`s a juridical fact. That means that if you send something not registered and not insured and understand that it can be damaged or stolen by postal system then you don`t care of your own property. I hope that you lock your car or house when you`re outdoor?
And each buyer must UNDERSTAND that seller have a right to take care of his property. I.e. I divided buyers for serious and not in this sence.
Kind regards.